Refund policy

Return/Refund Policy. You may return your unused test kit for a refund if such return is made within the applicable Return Period, as follows. The Return Period is 60 days from the date of purchase. Customers are not eligible for a refund after the Return Period has elapsed and are entitled only to receive the Genotyping and Methylation Services provided by your test kit, subject to the below Failed Sample Policy. The test kits and Genotyping and Methylation Services have no cash value and are not redeemable for money. We accept returns only for test kits that are in good and unused condition. Return for store credit is not available. Except as provided above, Embark’s services and Telehealth Services are non-refundable.

You may return Embark supplements for a refund, if such refund is made within the applicable Return Period. Supplements are subject to a 30 day money back guarantee.

Products offered on Embark’s website that are not manufactured by Embark are subject to the manufacturer’s return policies and requirements.